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2024 Reality Check:
IT Chaos Is Putting Businesses at Risk

Our 3rd annual Reality Check finds that enterprises are dealing with a heavy helping of IT Chaos after quickly investing in new technology without a clear plan in place. Every new tech investment adds complexity to the IT portfolio, making control over IT cost and risk just that much harder. At the same time, organizations need to optimize existing core systems and applications running business-critical functions. This is the challenge of IT Chaos.

In the midst of the chaos lies a golden opportunity for companies to harmonize their tech—old and new—and maximize every investment. But first, they've got to get a full picture of their tech landscape—what's there, what's linked, and what's overlapping.

Nailing this down can pave the way for cost savings, risk mitigation, and digital business models that work. We surveyed IT decision-makers worldwide to find out how they’re faring with today’s snowballing IT challenges. Read on for the top report takeaways—and read the full report to dig in deeper.

1. IT portfolios are expanding—and fast.
New technology solves some of your most complex problems. Ironically, it can also introduce a tremendous amount of chaos to an existing IT portfolio. When new technology is added, does it overlap with existing tech investments? How do you reconcile new with existing tech? What do you replace or simply modernize? And how do you make sure it all supports your business goals?
2. A pivot from managing to enabling.
IT is no longer the back-office cost center it once was. It isn’t just a portfolio to manage. It’s an asset you can use to enable entirely new business models and build entirely new products. This is the modern approach to IT planning and management.
3. And don’t forget AI.
AI adds enormous complexity to the enterprise integration landscape, raising concerns about privacy, security, resiliency, and compliance. Investment almost tripled between 2020 and 2023 (from $40.16bn to $110.19bn), and it’s expected to continue growing in the near future.

IT chaos
puts organizations at risk of being slow to act, but quick to be disrupted.

4. Poor governance is a problem.
Governance establishes an understanding of what’s really happening within an organization. IT complexity makes this hard. And governance is practically impossible without a single source of truth providing visibility across the whole technology landscape.
5. Spiraling costs are a problem.
Some of those costs are massive and monolithic platforms. Others are small but quickly add up—especially shadow IT initiatives.
6. Disruptions in service are a problem.
When your systems go down, you don’t have to be down for the count. You can be prepared by truly understanding the intricacies and interdependencies in your IT and business portfolios.
7. A lack of agility is
Your IT portfolio should help you make decisions and deliver business solutions faster. Unfortunately, that’s not usually the case.

To fix IT chaos of connectivity, organizations must look at their strategy for managing technology in a new way.

Simply put, IT is everywhere and IT teams cannot centrally manage everything. They need new IT management tools that scale responsibility for IT governance and engage stakeholders across the enterprise in collaborative IT planning and management. With the right tools, organizations can calm the chaos and focus on efficient, well governed, and innovative business growth.

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