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Datasheet

ARIS Cloud Enterprise Operations services

ARIS empowers organizations to improve their performance in all aspects, from strategy to execution. It streamlines operations and drives business growth. With its unique combination of process modeling and process mining, ARIS addresses everything an enterprise needs for successful transformation and operational excellence.

Our full-scale service includes an optimized cloud infrastructure with a guaranteed 99.7 percent availability, as well as operation services, relevant license fees and standard support. This datasheet covers the operations services for ARIS Cloud Enterprise.

Overview of Standard ARIS Cloud Enterprise Operations services

ARIS Cloud Enterprise Operations services

Deployment

  • Establish ARIS Cloud Enterprise environment
    A new customer environment and tenant are set up and accessible for designated customer contact(s).
  • Back-end integration
    The new customer environment receives a health check and demo data is imported.
  • Migration to ARIS Cloud Enterprise
    If you worked with ARIS in the past, whether using your own on-premises environment or ARIS Cloud, Software AG will support you in migrating existing ARIS tenant data to the new ARIS Cloud Enterprise environment. In the event the migration will be more challenging than a typical case, Software AG will offer its professional services to conduct an initial assessment and set up the migration plan, and the migration will be provided as standard consulting support.

Administration

  • Backup tenant
    ARIS tenant backups are created on daily basis to support disaster recovery.
  • License import
    ARIS Cloud Operations makes new and updated ARIS licenses available and informs customers accordingly.

Support

  • ARIS Cloud Enterprise support
    ARIS Cloud Enterprise customers are offered Global Support ARIS, which can be accessed 24/7 on the Empower portal. Reporting incidents through this portal, or by phone, ensures a quick and efficient support process. The Support team also offers an escalation manager to provide regular updates and faster resolution for incidents which need higher attention or are time-sensitive. 
  • SLA reporting
    Self-service availability reporting functionality is available for each customer’s environments. ARIS Cloud Enterprise SLA guarantees 99.7 percent availability.

Maintenance

  • Upgrade ARIS Cloud Enterprise
    ARIS Cloud Enterprise will suggest upgrades on a regular basis following our service release cycles.
  • Patching
    The customer’s ARIS Cloud Enterprise environment can be patched on regular basis upon request. 

Security

  • 24/7 security monitoring
    ARIS Cloud Enterprise is protected by virus-scanning, vulnerability and intrusion prevention using state-of-the-art tools. All environments are professionally monitored. In case of a security incident of Level 1 severity, which indicates customer data is exposed or compromised, Software AG will alert the customer within four hours of discovery.
  • Certification
    ARIS Cloud Enterprise follows standard processes which are audited by independent third-party companies on a regular basis. It is certified according to System and Organization Controls (SOC) 2 Type II Standard and ISO 27001 regulations.
  • Disaster recovery
    In case of disaster, Software AG will follow its BC/DR guidelines in order to recover the affected environment(s) according to the contractual RTO/RPO.
  • Encryption
    ARIS Cloud Enterprise data is encrypted, both at rest and in transit.
  • Security Patching
    Infrastructure-related security patches are rolled out on regular basis.
  • Security tools
    The ARIS Cloud environment is secured and monitored by the Cloud Security and Cloud Operations teams. Security and monitoring measures are in accordance with our SOC 2 and ISO 27001 certifications.

About ARIS

The integrated transformation suite you need to achieve sustainable and compliant operational excellence. Say goodbye to juggling multiple tools. ARIS helps you with all aspects of your transformation journey, from strategy to execution, process design to process mining, and risk & compliance. It grows with your needs and initiatives, at your own pace. 
About ARIS graphic

ARIS is available in six different editions

  • FREE start into the world of Business Process Management
  • Essential features and model types, ideal for beginners
  • Easy to use for fast results
  • FREE start into the world of Process Mining
  • Fast results on process snapshots
  • Ideal for organizations that want to explore the potential of Process Mining
  • Extend the scope of your business process management project
  • Leverage the power of custom methods & filters
  • Get more out of your business data with powerful design & reporting options 
  • Extended reach of Process Mining
  • Living processes for continuous Process Mining
  • Ideal for organizations that want to perform continuous process diagnostics
  • The enterprise-wide management system to design, analyze, optimize and communicate your business processes 
  • Pick & choose the capabilities you need to achieve sustainable business excellence 
  • Enjoy the full portfolio of ARIS capabilities—and add solutions that map to your specific needs with ARIS Extensions
  • Use the full potential of Process Mining thanks to multiple integration options with 3rd party systems
  • Living processes for countinuous Process Mining
  • Ideal for organizations that want to embed continuous Process Mining to achieve full business transparency

More on ARIS Extensions

You can extend ARIS Enterprise just as you need it—according to your needs and projects. The ARIS extensions are here to support your expert use cases.

ARIS solutions for SAP
Risk & Compliance

Risk & Compliance adds capabilities for integration of regulatory demands & operational risks into a single approach and Internal Control System (ICS).

Rollout Add-ons

Rollout Add-ons set up and manage confirmation workflows.

Simulation 

Simulation adds capabilities to test what-if scenarios and get information about bottlenecks & improvement potentials.

SAP® Solutions

SAP® Solutions adds capabilities to support holistic implementation & rollout of SAP projects, testing, communication, training & go-live support.

Premium Document Storage

Premium Document Storage allows ARIS to be used for storage of up to 1 million documents.

SharePoint Integration

SharePoint Integration supports users to work with SharePoint and ARIS in an integrated manner.

3rd Party Integration

3rd Party Integration allows integration with 3rd party applications based on an API.

Robotic Process Automation 

Robotic Process Automation adds a “workforce” of software robots to automate repetitive manual tasks and processes, fully integrated into your process landscape.

ARIS customer outcomes

ARIS customers

See how ARIS customers reach their goals faster and more efficiently with business transformation solutions.
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The name Software AG and all Software AG product names are either trademarks or registered trademarks of Software AG and/or its subsidiaries and/or its affiliates and/or their licensors. Other company and product names mentioned herein may be trademarks of their respective owners.
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